We provide 24/7 before sale and after sale service to our clients and solve their problem / queries related to website development, web design, graphics design or any IT services.
Genius IT Solutions has the capabilities and resources to provide Help Desk support to businesses through in-house manpower.
We have our Australian help desk centralised in Sydney with an additional out-of-hours coverage provided from our office at Canterbury. This arrangement enables us to deliver 24/7 help desk support for our customers.
Our central office has a tiered arrangement of Help Desk officers from level 1, 2, and 3 to address and deal with issues in escalating order as case demands.